Terms of Service

Introduction

These Terms of Service ("Terms") are a binding agreement between you and Full Send Solutions, LLC ("AdaptCycling", "we", "us"). They govern your use of the AdaptCycling website, app, and coaching services (collectively, the "Service"). You accept these Terms when you connect a ride source to create an account, when you click to accept them in the app, or when you otherwise use the Service. If you do not agree, do not use the Service.

1. Service Description

AdaptCycling is an AI-powered cycling coaching platform that connects to your ride data — through Strava, Wahoo, Hammerhead, Polar, intervals.icu, Rouvy, or ride files you upload — to analyze your training, estimate training metrics such as FTP and training zones, generate training plans, and provide coaching feedback through automated analysis and an AI chat coach. If you connect a Wahoo or Hammerhead device, we can also push your planned workouts (and, for Hammerhead, your training zones) to that device.

You are interacting with an AI system. Training plans, analysis, and coaching messages are generated by software, including large language models. No human coach reviews them before you see them. AI output can be incomplete, inaccurate, or unsuitable for you, and estimates such as FTP, zones, fatigue, and recovery are calculated from data that can itself be wrong (for example, a miscalibrated power meter or a faulty heart-rate strap).

2. Eligibility

You must be at least 18 years of age, and an adult with the legal capacity to enter a contract where you live, to use AdaptCycling. We do not permit accounts for anyone under 18, and we will close any account we learn belongs to someone under 18. If you connect a third-party account (such as Strava, Wahoo, Hammerhead, Polar, intervals.icu, or Rouvy), you must hold a valid account with that platform and comply with its terms of service in addition to these Terms.

3. Account and Access

Your AdaptCycling account is created through a supported provider's OAuth — currently Strava, Wahoo, Hammerhead, Polar, intervals.icu, or Rouvy. You sign in with a connected provider or with an email sign-in link we send you. Each connected provider identity can be tied to only one AdaptCycling account at a time. You agree to provide accurate information, including your age, health-related limitations, and training history, and to maintain the confidentiality of your provider credentials and email account. You are responsible for all activities that occur under your account.

AdaptCycling reserves the right to suspend or terminate your account at any time for violations of these Terms, misuse of the Service, or other conduct that we deem harmful or inappropriate.

4. Acceptable Use

You agree not to:

• Abuse, overload, or disrupt the Service or its infrastructure
• Attempt to scrape, data-mine, or automatically extract data from the Service without authorization
• Use AdaptCycling to harm, harass, threaten, or defame any person or group
• Attempt to reverse-engineer, decompile, or circumvent the AI coaching system or any other part of our technology
• Access the Service through automated means (bots, crawlers) unless explicitly authorized
• Violate any applicable laws, regulations, or third-party rights

5. Your Data, Your Content, and Privacy

Your activity data and profile information — whether they arrive from Strava, Wahoo, Hammerhead, Polar, intervals.icu, Rouvy, or files you upload — are governed by our Privacy Policy, which you should review carefully. We use your ride data to provide your coaching feedback and training plans, and to operate and improve the Service, as the Privacy Policy describes.

AdaptCycling complies with each connected platform's API agreement and policies. We do not sell your ride data. We share it only with the service providers the Privacy Policy names, who help us run the Service. For full details on how we handle your data, please see our Privacy Policy and, for residents of Washington and Nevada, our Consumer Health Data Privacy Policy.

Your content. You keep ownership of the content you submit, such as chat messages, notes, and ride files. You give us a worldwide, non-exclusive, royalty-free license to host, process, and transmit that content, including through our AI service providers, only to operate and improve the Service for you as the Privacy Policy describes. This license ends when you delete the content or your account, except for copies we must keep by law. If you send us feedback or suggestions, we may use them without any obligation to you.

6. Health, Safety, Assumption of Risk, and Release

Not medical advice. The Service provides cycling training guidance for fitness and wellness purposes. It is not medical advice, and it does not diagnose, treat, cure, or prevent any disease, injury, or condition. It is not a substitute for evaluation, treatment, or advice from a doctor, physiotherapist, or other qualified healthcare professional. Never ignore professional medical advice, or delay seeking it, because of something the Service said.

See a doctor first. Consult a physician before you start any training program, before you significantly increase your training, and whenever you have a medical condition, an injury, are pregnant, take medication, or have any concern about your health. If you have ever been told you have a heart condition, or you experience chest pain, fainting, dizziness, or unusual shortness of breath, do not use the Service until a physician has cleared you for vigorous exercise.

Stop if something is wrong. Stop exercising immediately and seek medical help if you feel pain, faintness, chest discomfort, or any other warning sign. If you think you are having a medical emergency, call your local emergency number (911 in the United States). You are responsible for choosing whether to do any workout, and for adjusting or skipping it to suit how you feel, your fitness, weather, road and traffic conditions, and your equipment.

Assumption of risk. Cycling and structured, high-intensity training are strenuous and carry inherent risks. These include muscle, joint, and overuse injuries; heat illness and dehydration; heart attack, cardiac arrest, and other cardiovascular events; crashes, falls, and collisions with vehicles, people, or objects; equipment failure; and, in rare cases, permanent disability or death. Some of these risks cannot be eliminated no matter how carefully a plan is designed. You understand these risks, and you voluntarily and knowingly assume all of them, whether you train indoors or outdoors and whether you follow the Service's recommendations exactly, partly, or not at all.

Release. To the fullest extent permitted by law, you release, waive, and discharge AdaptCycling, Full Send Solutions, LLC, and its members, managers, officers, employees, contractors, and agents from any and all claims, demands, and liability for personal injury, illness, disability, death, or property damage arising out of or related to your use of the Service, any training plan, workout, zone, estimate, or coaching message it provides, or any physical activity you undertake, INCLUDING CLAIMS ARISING FROM OUR OWN ORDINARY NEGLIGENCE. This release binds you and your heirs, executors, and personal representatives. It does not apply to liability for gross negligence, recklessness, fraud, willful misconduct, or any other liability that cannot be released under applicable law.

7. Subscription and Payments

AdaptCycling offers a 14-day free trial with no payment method required. When the trial ends, your account moves to the free tier: your data stays and your rides keep syncing, but AI coaching features require a paid subscription. Subscriptions are processed through Stripe, billed according to the plan you select, and renew automatically at the end of each billing period until you cancel. Before you subscribe, we show you the price, the billing period, and the renewal terms, and after you subscribe we email you a confirmation that explains how to cancel. You authorize AdaptCycling to charge your payment method for the subscription cost, plus any applicable tax.

Cancellation: You may cancel your subscription at any time from Account → Subscription. Cancellation takes effect at the end of your current billing cycle, and you keep access until then. No refund will be issued for the current period unless you are within the refund window described below.

Refund Policy: If you are unhappy with your subscription, contact us at email… within 14 days of your first payment and we will refund it in full. Renewal payments are non-refundable except where required by law; after 14 days we review refund requests case by case. Deleting your account cancels your subscription immediately; no refund is issued for the remaining period unless you are within the 14-day window above.

Plan limits: A paid subscription includes AI coaching: plan generation and rebuilds, post-ride analysis, and the coach chat. The coach chat accepts up to 30 messages per hour per account, and we may apply other reasonable limits to protect the Service from abuse. We may add, change, or remove features, and we may change these limits. If we reduce what your plan includes, we will tell you before your next renewal, and you may cancel before it.

Price changes: We may change subscription prices. We will email you between 7 and 30 days before a new price applies, with instructions to cancel. The new price applies from your next renewal after that notice. If you do not want it, cancel before that renewal; you keep access until the end of the period you paid for.

EU and UK right of withdrawal: If you live in the European Union or the United Kingdom, you may withdraw from a paid subscription within 14 days of purchase without giving a reason. Tell us by emailing email…. You may use the model withdrawal form in Annex I(B) of EU Directive 2011/83/EU or Schedule 3 of the UK Consumer Contracts Regulations 2013, but you do not have to. We will refund you in full, with no deduction for the time you used the Service, within 14 days of your notice.

8. Disclaimer of Warranties

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTY OF ANY KIND, either express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, accuracy, and non-infringement. We do not warrant that any training plan, estimate, or coaching message is accurate, complete, safe, or suitable for you, or that the Service will produce any particular fitness or performance outcome.

Third-party platforms and devices. The Service depends on platforms and devices we do not control, including Strava, Wahoo, Hammerhead, Polar, intervals.icu, or Rouvy and your head unit or trainer. We are not responsible for their availability, the accuracy of the data they send us, changes to their services, or a workout that fails to sync to, or displays differently on, your device. Check each workout on your device before you ride it.

9. Limitation of Liability

To the fullest extent permitted by law, AdaptCycling shall not be liable for:

• Physical injuries, accidents, or health complications arising from training, riding, or other physical activities
• Training outcomes, fitness improvements, or race performance
• Missed events, training sessions, or schedule changes
• Loss, corruption, or inaccessibility of your data
• Service interruptions, downtime, or technical failures
• Any indirect, incidental, special, consequential, or punitive damages

To the fullest extent permitted by law, AdaptCycling's total liability to you for all claims arising out of or related to the Service or these Terms shall not exceed the greater of (a) the total amount you paid to AdaptCycling in the 12 months before the event giving rise to the claim, or (b) US $50. These limits apply to every theory of liability and even if we were advised of the possibility of the damage, but they do not limit liability for gross negligence, recklessness, fraud, or willful misconduct, or any liability that cannot be limited under applicable law.

10. Indemnification

To the extent permitted by law, you agree to defend, indemnify, and hold harmless AdaptCycling, Full Send Solutions, LLC, and its members, managers, officers, employees, contractors, and agents from any third-party claim, loss, or expense (including reasonable attorneys' fees) arising out of your violation of these Terms, your misuse of the Service, or your violation of any law or the rights of another person.

11. Termination and Changes to These Terms

Either you or AdaptCycling may terminate your account and use of the Service at any time, with or without cause and without notice. Upon termination, your data will be deleted in accordance with our Privacy Policy. You remain liable for any charges incurred prior to termination. If we end your account without cause, we will refund any prepaid fees for the unused part of your billing period. The feedback license in Section 5, and Sections 6, 8, 9, 10, 12, 13, and 14, survive termination.

We may update these Terms. Each version is dated at the top of this page. If we make a material change, we will ask you to accept the new version in the app before you continue using the Service, and we may also notify you by email. Changes do not apply to a dispute that arose before the change took effect. If you do not agree to a change, stop using the Service and delete your account.

12. Dispute Resolution and Arbitration

Informal resolution first. Before filing any claim, you and we each agree to try to resolve the dispute informally by sending a written notice to the other (to us at email…) and allowing 60 days to resolve it. The notice must include your name, the email or ride source on your account, a description of the claim, and the relief you want. Deadlines to bring a claim, including statutes of limitation, are paused from the day the notice is received until the 60 days end.

Binding individual arbitration and jury waiver. If the dispute is not resolved informally, you and AdaptCycling agree that any dispute arising out of or relating to these Terms or the Service will be resolved by final and binding arbitration administered by the American Arbitration Association under its Consumer Arbitration Rules, governed by the Federal Arbitration Act. The arbitration may be held by video or in the county where you live. We will pay the filing, administration, and arbitrator fees that the Consumer Arbitration Rules assign to businesses. You and AdaptCycling each waive the right to a trial by jury. An arbitrator, not a judge or jury, decides the dispute.

Class action waiver. You and AdaptCycling may bring claims against each other only in an individual capacity, and not as a plaintiff or class member in any class, collective, or representative proceeding. If 25 or more similar demands are filed against us by or with the help of the same or coordinated counsel, the AAA's Mass Arbitration Supplementary Rules will apply to them.

Exceptions. Either party may instead bring an individual claim in small claims court if it qualifies. Nothing in this section prevents you from seeking public injunctive relief in a court where the law allows it; any such claim will be stayed until the individual arbitrable claims are decided.

30-day opt-out. You may opt out of this arbitration agreement by emailing email… within 30 days of first accepting these Terms, with your name, the email or ride source on your account, and a statement that you opt out of arbitration. Opting out does not affect any other part of these Terms.

If the class action waiver is found unenforceable for a claim, that claim must be decided in court and not in arbitration. Claims that are not arbitrated, and actions to enforce an arbitration award, will be brought in the state or federal courts located in the Commonwealth of Pennsylvania, and you and we consent to their jurisdiction.

13. Governing Law and Consumers Outside the United States

These Terms are governed by the laws of the Commonwealth of Pennsylvania, United States, and applicable US federal law, without regard to conflict-of-law principles. This choice of law does not take away the protection of mandatory consumer-protection laws of the state or country where you live.

Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot be excluded or limited under the law of the country where you live. If you are a consumer who lives in the United Kingdom, the European Union, or another country whose mandatory consumer protection laws give you rights that differ from these Terms, you keep those rights. Where those laws require it, Section 12 does not apply to you, and you may bring claims in the courts of the country where you live.

14. General

These Terms and our Privacy Policy are the entire agreement between you and AdaptCycling about the Service and replace any prior agreements. If any provision is found invalid or unenforceable, it will be limited to the minimum extent necessary, and the remaining provisions remain in full effect. Our failure to enforce a provision is not a waiver of it. You may not assign these Terms without our consent; we may assign them in connection with a merger, acquisition, or sale of assets. You agree that we may send you notices and disclosures electronically, by email or in the app. We are not liable for any delay or failure caused by events beyond our reasonable control. Headings are for convenience only.

15. Contact Us

If you have any questions about these Terms, our Service, or your account, please contact us at:

Email: email…