AdaptCycling

Support

Need a hand?

AdaptCycling is built and supported by one person. Real human, no ticket queue, no chatbot. If something is broken or unclear, write in — I read every message.

Reach out

For anything — a bug, a billing question, a stuck ride sync, or feedback on the coach.

Replies typically within one business day. If your account is broken in a way that blocks training, mention “urgent” in the subject and I'll move it ahead of everything else.

Common topics

My ride didn't show up

Rides arrive on their own, usually within seconds of your head unit finishing its upload. If a ride is missing, give it a minute, then refresh. Still missing? Email support with the activity URL and I'll re-sync it manually.

Change your FTP, weight, or training hours

Open Settings from the left rail. Saving triggers an automatic plan refresh — past completed rides are preserved.

Cancel your subscription

Open Account → Subscription. Cancellation takes effect at the end of your current billing period; you keep access until then. No questions, no retention pressure.

Delete your account

Open Account → Delete. This permanently erases your profile, plan, ride history, and chat memory, and disconnects from your ride sources. You can also revoke AdaptCycling from Strava's connected-apps page — we listen for the deauthorization webhook and immediately remove your Strava rides and the training history computed from them. If Strava was your only sign-in method, that deletes your entire account.

Refund request

Email support within 14 days of your first payment and I'll refund you, no questions. After 14 days, and for renewal payments, I review on a case-by-case basis.

Privacy or data-handling question

See the privacy policy for the full picture. For specific questions about your data, email .

Other contacts

  • Privacy & data requests —
  • Legal & compliance —

Documentation

  • Training guides — how the coach thinks about zones, periodization, and recovery.
  • Glossary — definitions for TSS, IF, ramp rate, and every other metric the coach surfaces.
  • Power zones calculator — quick zone-by-zone reference based on your FTP.